Return and Refund policy


We provide convenient product Return and Exchange policy under the following conditions:

 If you made an order and you would like to return it then you can submit a request through WhatsApp on the website and we will return it for free but the below terms and conditions has to be applied:

1. Product return or exchange is acceptable within 14 days from the date of receiving the product.

2. Original invoice must be submitted.

3. Products to be exchanged must be in the original pack with all related contents and accessories. Also, hygienic, personal care products, and software products may not be returned or replaced unless in a sealed pack and unused.

4. Products must be unused and undamaged.

5. We may have the right not to accept product return or replacement, if it you purchased it during special offers and/or sales campaigns.

6. In the case of a product purchased with a gift coupon, bundle offer, gift …etc, then you must also return the gift coupon, bundle offer, gift unused and in the original package.

7. In case the Product has a defect, or if the existing defect cannot be made rectified without affecting the quality of the product performances. If the quality of the Products will not be compromised, we may have the right to reject replacement or return of the product.

8. Note that refund will be made in the same manner as you made the purchase, get a gift coupon, replace with another product(s), or accumulate balance in your Website Credit account as you may wish to choose.

9. Also, you may note that refund made on your Knet, MasterCard, or Visa account may take up to 4-6 weeks